FAQ

For online sellers

Do you deliver the parcels?

No. You keep your own riders or courier. Endeo confirms the order, verifies the handoff and tracks the payment.

Do my customers need to download anything?

No. They receive an SMS with a tracking link and their one-time code.

My buyers don't have a street address. Does that work?

Yes. Buyers share their exact location with a pin, and the code only works near that spot.

Do you touch my money?

No. Payments go from the buyer to you or your courier. Endeo shows you which orders have been paid.

Where do you work?

Nairobi first. If you sell elsewhere, join the waitlist and we'll tell you when we reach you.

What does the pilot involve?

We set you up, run your deliveries through Endeo for a few weeks, and measure the results with you.

Do my riders need smartphones?

Yes, an Android phone for the Endeo rider app.

Do my customers need an app?

No. They get an SMS with a tracking link and their code.

What if the customer has no address?

The drop-off is set by location pin, and the code only works near it.

Can I use it with a courier instead of my own riders?

Endeo is built for your own riders today.

Who do I work for?

The business or courier you deliver for. Endeo doesn't employ or pay riders; it's the app you use for their deliveries.

What phone do I need?

An Android smartphone with data.

Does it cost me anything?

No. The Endeo rider app is free for riders.